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Close i4c LEA cases
in minutes, not days.

Automate law enforcement and compliance response workflows - with full auditability and control.
CaseLEA handles complaints across portal, API and emails end-to-end, so teams can reduce backlog, meet SLAs, and maintain operational control.
Start with your hardest case See how it works

Proven outcomes

From 3 days to <1 hour
Turnaround time
43,000+
Cases processed to date
98%+
Cases closed with 72-hr SLA
Built in accordance with RBI guidelines • Full audit trails • Deploy in your VPC or on-prem • Handles cases over portal, API and emails
The problem

LEA complaint handling is high-volume, time-sensitive, and operationally messy.

Teams are expected to move fast across NCRP portal, API, email, and internal systems — while gathering the right evidence, handling edge cases correctly, and maintaining a clean audit trail.

Requests arrive everywhere

Complaints and follow-ups come through NCRP portal, API, as well as customer and LEA emails.

Data lives everywhere else

Analysts have to pull transactions, KYC docs, account details, logs from multiple systems.

The cost of delay is real

Backlogs create SLA risk, inconsistent response quality, and more pressure on already stretched operations teams.

The solution

CaseLEA completes the workflow — not just the draft.

CaseLEA executes complaint handling end-to-end, ensuring each case is processed correctly, on time, and with full accountability.
1

Ingest

Capture complaints and follow-ups from NCRP portal, API, and emails.

2

Process

Retrieve and validate data across transactions, KYC docs, account records, and internal systems.

3

Respond

Complete compliant responses, execute required actions, and escalate edge cases when needed.

4

Track

Maintain complete audit trails, case status, and reporting from intake through closure.

Outcomes

Measured in turnaround time, backlog cleared, and SLA performance.

3+ days to <1 hour
Turnaround time
5,000+
Daily transaction handling capacity
75+
Auto-resolved cases per day
98%+
SLA compliance
“False positives dropped while escalation quality improved, which is exactly what risk teams need.”
— Ajay, Fraud & Risk
Deployment

Built for regulated infrastructure from day one.

Deploy Securely

  • Dedicated VPC Deployment
  • RBI SAR Compliant
  • SOC2 and CERT-IN Certified

Integrate and complete the work

  • Email and case management systems
  • Internal databases and APIs
  • Approval and escalation processes
  • End-to-end workflow execution with validation at each step

Regulated by design, practical in ops

  • Role-based access
  • Human review for edge cases
  • Complete logging for every action
  • Traceable, reviewable actions for compliance and audits
  • Deploy without disrupting existing teams and processes

Start with your hardest case.

Begin with 100 cases for free, prove the outcome in your environment, and expand from there.
Talk to us Get your first case solved this week!