Powered by Patched • Built for regulated institutions

Close LEA cases in hours,
not days.

Automate law enforcement and compliance response workflows for banks — with full auditability and control.
CaseLEA executes complaint handling workflows end-to-end, from intake to resolution, so teams can reduce backlog, meet SLAs, and maintain operational control.
Start with your hardest case See how it works

Proven outcomes

3+ days → <1 hour
Turnaround time
300+
Daily cases processed
99%+
SLA compliance
Built for regulated environments • Full audit trails • Deploy in your VPC or on-prem • Works with existing systems and teams
The problem

LEA complaint handling is high-volume, time-sensitive, and operationally messy.

Teams are expected to move fast across NCRP, email, and internal systems — while gathering the right evidence, handling edge cases correctly, and maintaining a clean audit trail.

Requests arrive everywhere

Complaints and follow-ups come through NCRP, email chains, internal queues, and manual escalations.

Data lives everywhere else

Investigators have to pull transactions, KYC, account details, logs, and internal notes from multiple systems.

The cost of delay is real

Backlogs create SLA risk, inconsistent response quality, and more pressure on already stretched operations teams.

The solution

CaseLEA completes the workflow — not just the draft.

AI tools generate insights and responses. CaseLEA executes complaint handling end-to-end, ensuring each case is processed correctly, on time, and with full accountability.
1

Ingest

Capture complaints and follow-ups from NCRP, email, and internal systems.

2

Process

Retrieve and validate data across transactions, KYC, account records, and internal systems.

3

Respond

Generate compliant responses, execute required actions, and escalate edge cases when needed.

4

Track

Maintain complete audit trails, case status, and reporting from intake through closure.

Why teams choose CaseLEA

Built for control, not just automation.

Complete the work

Execute complaint handling workflows end-to-end with validation at every step.

Regulated by design

Every action is traceable, reviewable, and ready for compliance, audit, and investigation.

Deploy without disruption

Run inside your environment and integrate alongside existing systems, processes, and teams.

Outcomes

Measured in turnaround time, backlog cleared, and SLA performance.

3+ days → <1 hour
Turnaround time
300+
Daily cases processed
75+
Auto-resolved cases per day
99%+
SLA compliance
“False positives dropped while escalation quality improved, which is exactly what risk teams need.”
— Ajay, Fraud & Risk
Deployment

Built for regulated infrastructure from day one.

Deploy your way

  • VPC deployment
  • On-prem environments
  • Dedicated infrastructure

Integrate into current operations

  • Email and case management systems
  • Internal databases and APIs
  • Approval and escalation processes

Keep control where it matters

  • Role-based access
  • Human review for edge cases
  • Complete logging for every action

Start with your hardest case.

Begin with one workflow, prove the outcome in your environment, and expand from there.
Talk to us Run one workflow in your environment